shop policies

SHIPPING, RETURNS & EXCHANGES

Backyard Clay is a small home goods studio, focusing on handmade and small batch products. Our products are made using raw materials, so there will be slight differences and a few imperfections with each product. We believe this is part of the beauty of a unique and made-by-hand piece. Variations are not considered defects and will not be eligible for return or refund. 

Please allow 2-4 business days for all in-stock items to ship. Tracking will be provided via your email provided once the order has shipped. If you select local pickup at checkout, you will be instructed via email how to set up a time to pick up your order!

We stand behind the quality of our products. If you receive your items and find that they have been broken during shipping, please take a photo and email us within 5 days of delivery so we can help to remedy the situation.

*A note on polymer clay jewelry: polymer clay is very durable, but we understand that accidents do happen. If for some reason you break your jewelry please contact via email to see how we can help!

QUALITY + CARE